At Azayzories, we take great pride in crafting personalized products uniquely tailored to your specifications. Due to the custom nature of these items, please note the following return and exchange guidelines:

1. No Returns on Personalized Items

Since personalized items are made-to-order and cannot be resold, all sales of custom items are final. This includes items with custom text, names, dates, or any other personalized details.

2. Exceptions to the No-Return Policy

We will only accept returns or exchanges for personalized items under the following conditions:

• Defects or Damage: If your item arrives damaged or contains manufacturing defects, we will gladly replace it or issue a refund. Please contact us within 2 days of delivery with photos and details.
• Incorrect Personalization: If the item you received does not match the personalization details you provided, please contact us within 2 days of receiving your order. We will correct the mistake at no additional cost.

3. How to Initiate a Return

To request a return or exchange for a defective or incorrectly personalized item:

• Email us at Azayzories@gmail.com within 2 days of receiving your order.
• Include your order number, photos of the defect or error, and a description of the issue.
• Upon approval, we will provide instructions for returning the item or issuing a replacement.

4. Non-Personalized Items

Non-personalized items are subject to our standard return policy. Please see Standard Return for details.

5. Customization Accuracy

To ensure the accuracy of your order, please double-check all personalization details before finalizing your purchase. We are unable to issue refunds or exchanges for mistakes made during the ordering process (e.g., incorrect spelling or dates provided by the customer).

6. Order Cancellations

Personalized items may be canceled within 24 hours of placing the order. After this period, production begins, and the order cannot be canceled or changed.

We appreciate your understanding and cooperation. For any questions, feel free to reach out to our customer service team at Azayzories@gmail.com or [phone number].

At Azayzories, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your non-personalized item, we offer the following return policy:

1. Return Period

You may return non-personalized items within 7 days of receiving your order for a full refund or exchange, provided the following conditions are met:

• The item is unused and in its original packaging.
• All original tags, labels, and accessories are included.

2. Return Process

To initiate a return, please contact us at Azayzories@gmail.com with your order number and the reason for the return. We will provide instructions on how to send the item back to us.

3. Refunds

Once we receive and inspect the returned item, we will issue a refund to your original method of payment. Please allow up to 3-7business days for the refund to process.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival. We recommend using a trackable shipping method to ensure your return is received.

5. Non-Returnable Items

Please note that any items marked "Final Sale" or "Clearance" are not eligible for returns or exchanges.

For any questions or concerns, feel free to reach out to our customer service team at Azayzories@gmail.com or [phone number]. We're here to help!

At Azayzories, we strive to provide a seamless shopping experience, and that includes fast, reliable shipping. Please read our shipping policy for all the details on delivery options, timelines, and charges.

1. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the delivery location. We offer several shipping options, including standard and expedited services. You’ll be able to choose your preferred shipping method at checkout.

2. Processing Time

Orders are typically processed within 1-3 business days from the time they are placed, excluding weekends and holidays. Personalized items may require additional processing time. You will receive a shipping confirmation email once your order has been shipped.

3. Domestic Shipping

We currently ship to all US addresses. Delivery times for domestic orders are as follows:

• Standard Shipping: 3 to 7 business days
• Expedited Shipping: 1 to 5 business days

4. International Shipping

We offer international shipping to selected countries. International shipping costs and delivery times vary based on location. Please be aware that customs duties and taxes may apply upon delivery, and customers are responsible for these additional charges.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.

6. Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by the carrier, weather, customs, or other unforeseen circumstances. If there are any issues with delivery, please contact the carrier directly using the tracking information provided.

7. Missing or Lost Packages

If your package is missing or lost during transit, please contact us within 1 day of the expected delivery date. We will work with the carrier to resolve the issue. Unfortunately, we cannot be responsible for packages once they have been marked as delivered.

8. Shipping to P.O. Boxes

We do ship to P.O. Boxes, but please ensure that your address is correctly entered at checkout to avoid delays.

9. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for delayed or undelivered packages due to incorrect addresses. If you realize there is an error after placing your order, please contact us as soon as possible to update the details.

For any questions regarding shipping, feel free to reach out to our customer service team at Azayzories@gmail.com or [phone number]. We’re here to help!